At Luxury Limousine Service, discretion is as much a part of our business as getting our customers from point A to point B on-time, safely, and comfortably. We value our customers privacy and recognize the trust our customers place with us. Luxury Limousine Service is committed to protecting your personal data and adheres to the highest ethical standards in processing that data. This policy is intended to inform you of what information Luxury Limousine Service collects from its customers, what it does with that data, and what Luxury Limousine Service does to ensure that your personal data is kept confidential and safe. Luxury Limousine Service may change this policy from time to time without prior notice. Any changes will appear on this page. Please check the policy periodically for any changes.
What personal data does Luxury Limousine Service collect about me and why?
Luxury Limousine Service collects only the personal data it needs to ensure that we can accurately provide the rides our customers ask for. Luxury Limousine Service also collects personal data that will make the reservation process more efficient. Luxury Limousine Service saves personal data, such as your name, addresses, phone numbers, email address, and credit card information in your personal internet profile. This data is used to make your use of our Online Services more efficient. Credit card information is also used to provide you with Online Receipts. As your credit card number is unique to you or your family, it is a way for us to ensure that no one but you see your personal information without asking for even more personal information such as a social security number.
How does Luxury Limousine Service use my personal data?
Luxury Limousine Service uses the personal data in our customer profiles, including histories of past rides, to make the reservation request process as efficient as possible. Rather than ask our customers to repeat this information every time they call, we have it at our fingertips ready for use. The most important, and sometimes most sensitive, personal data that is stored in our systems are your addresses, ride dates and times, and credit card information. This data is required by Luxury Limousine Service to perform the rides and charge our customers. Luxury Limousine Service will occasionally use past ride information (in aggregate with other customers) to analyze average trip lengths and other information to help us optimize our business methods. Luxury Limousine Service never uses a specific customers information for such purposes.
We collect consent on our website where customers opt-in to messaging on our quote page and contact us page and have a mandatory SMS disclosure. The opt-in information is stored in our customer management system. We gain all consent to initiate SMS with customers during a phone call or during visit when they agree verbally. While we do not have a set script, we let them know about the possible scheduling or follow-up SMS that we may send, that data rates might apply, frequency varies based on scheduling, and that they are welcome to ask for help or revoke their consent to SMS at any time. This will be retained in their file
Does Luxury Limousine Service share my personal data with anyone?
No, Luxury Limousine Service does not share our customers personal information with any vendors or service providers. Credit card information is never shared. Luxury Limousine Service may provide personal data to regulatory authorities and law enforcement officials in accordance with applicable law.
Is my personal data safe in the Luxury Limousine Service Online Services?
Yes, Luxury Limousine Service uses the industry standard encryption technology, SSL, to ensure that the data passed between our customers browsers and our web site is safe and secure. All data is stored in databases that can only be accessed by authorized personnel.
How do I change my personal data?
Our customers may change their internet profile information at any time via our Customer Online Services. Our Central Reservation system profiles can be changed by called a Customer Service Representative at 570-823-5233
E-mail:info@luxurylimo.com
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